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Across higher education, administrative teams are feeling the impact of reduced staffing, rising workloads, and unrelenting student expectations. From financial aid and billing to registration and support services, institutions are grappling with how to maintain high service levels under increasingly constrained conditions.
In this podcast, we take a closer look at the staffing crisis in higher ed—and how some institutions are navigating these pressures by embracing scalable operational models and new approaches to support.
Key Takeaways:
- The top drivers behind staff burnout and operational strain in student services offices
- Why traditional staffing models may no longer meet today’s demands
- Strategies for scaling your team during peak times without increasing headcount
- What to consider when evaluating third-party support for student-facing functions
Speaker:
Ryan Audus, Vice President of Product Strategy, ECSI
Sponsored by:
