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Preparing future health care professionals for interdisciplinary health services

The healthcare industry is in flux. As more Americans acquire insurance, providers are moving towards an integrated care model with doctors, nurses and social...

Exploring help desk outsourcing as 24/7-support option

The IT department at Widener University in Chester, Pa., was at a crisis point. Unexpected IT staff turnover and high demand for more technology...

High schoolers in college

In the fall of 2012, Connecticut neighbors Fairfield University, University of Bridgeport and Housatonic Community College launched a dual-enrollment program, which initially served 78...

How to refresh your legacy AV system

It’s no secret to university CIOs: digital is here to stay. But with decades of investment in legacy AV equipment, keeping up with the...

Reining in runaway data breach costs

In 2011 the largest reported data breach in the university world was suffered by a Virginia institution of higher learning, which reported more than...

Centralizing Student Information

In the past, University of Wisconsin-Platteville staff had to manually enter the records of any student pursuing an online degree. With more than 2,500...

Changes in Store

Tech support is rarely fun—even, apparently, if it’s a lot closer than an overseas call center. Despite 24/7 help desk availability and in-person technical...

MAUI in the Midwest

When you think about the blinding pace of technological change, it’s a wonder the University of Iowa’s student information system worked for as long...

Stepping It Up

Cash flow is as important to nonprofits as it is to corporate entities. That’s something officials at Salisbury University in Maryland had in mind...

Agile Marketing Makeover

For years, The Extended Campuses of Northern Arizona University used a traditional marketing model. The four-person marketing team would create an annual budget and...

Automating Inspection Report Generation

The Texas A&M Health Science Center’s Environmental, Health and Safety Office is responsible for inspecting facilities and laboratories across eight campuses in the Texas...

Dialing for Dollars

When was the last time you took a good, long look at your wireless bill? What it contains might surprise you. An international roaming...

Standards for successful dual enrollment initiatives

The National Alliance of Concurrent Enrollment Partnerships (NACEP) defines concurrent enrollment—a subset of the dual-enrollment approach—as providing college-credit-bearing courses taught to high school students...

Digitizing Travel and Procurement Card Expenses

Picture the amount of paper associated with almost 42,000 travel reports and 300,000 procurement card transactions. That’s how many expense-related documents the University of...

The relationship-building business

Facebook just turned 10. I remember how thrilled I was when 25 people had requested to be my friend by the end of my...