A key office in the Department of Education responsible for fielding grievances about student loans has a backlog of more than 27,000 complaints after losing nearly two-thirds of its staff.
The department revealed the pileup in a July 21 letter to Sen. Elizabeth Warren, D-Mass., according to a copy provided to NBC News. The Federal Student Aid ombudsman office receives hundreds of complaints a week, related to problems with student loan processing, repayments and financial aid scams.
The office closed just over 1,100 complaints in May, the most recent month with available data, and Warren wrote in a letter to Education Secretary Linda McMahon on Wednesday that this pace made her concerned that the backlog will continue to grow.
Read more at NBC News.
