Of 358 college and university leaders surveyed by ACE, 67% said they had little to no confidence they'd successfully process forms in the coming weeks.
The Education Department implemented a "soft launch" of the form on its website last week, but glitches, crashes, and extremely limited available windows have bled past its official launch date and into the new year, and it's yet unclear how long they will last.
With the flurry of higher ed staff processing and packaging aid offers, reviewing financial aid appeals and counseling students on the changes, NASFAA is asking the Department of Education to work closely with financial aid offices to protect underresourced students from the lightning-quick turnaround.
