Crafting Compliant Policies and Procedures: Best Practices for Managing Past-Due Student Accounts with Compassion
Date & Time: Tuesday, April 15th at 2 p.m. ET
The need for higher ed to adopt effective policies and procedures surrounding past-due account management is more pressing than ever—with heightened scrutiny from The Consumer Financial Protection Bureau and a recent national ban on transcript withholding—but so is the urgency to show compassion towards students with overdue payments.
This session will provide higher ed professionals with actionable strategies for developing and implementing student receivable compliant policies, while remaining compassionate.
In this 30-minute Ed Talk, we will unpack the changing regulations and current data about how institutions manage past-due student receivables. Attendees will learn how to establish clear, compliant procedures that any higher ed leader can immediately implement on their campuses for outreach, settlements, dispute resolution, student consent, and student financial responsibility agreements.
Learning Objectives:
- Current Regulatory Landscape: The latest regulations that affect student financial services and how they impact past-due account management
- Best Practices to Stay Compliant: Defining and implementing outreach strategies, dispute resolution processes, and late fee structures that comply with current regulations
- Maintaining Compassion: How to balance compliance with a compassionate approach, ensuring students feel supported while sustaining institutional integrity
Join us to ensure your institution is proactive, compliant, and compassionate in its approach to past-due accounts.
Speakers
Gina SantoroAssociate Program Manager at ECSI
Lori Hartung
Former President at the Coalition of Higher Education Assistance Organization (COHEAO) Regional Executive at ECSI
Sponsored by
