Campuses, like businesses, are feeling the effects of Supreme Court Justice Brett Kavanaugh's confirmation hearings. Some prefer to call them another example of the power of the #MeToo movement. Whatever the name, the Kavanaugh "news peg" is not over. This piece focuses on some impacts of those hearings, as well as selected strategies administrators can […]
Every week at the University of Washington in Seattle, the registrar’s office staff comes across at least three fraudulent diplomas. Every month, they uncover about two fraudulent transcripts. “And these are just the ones we see,” says Helen Garrett, registrar and chief officer for enrollment information services. “Our student database has not been hacked and […]
What role does visible security technology play in deterring campus crime and giving students, prospective students/families, and others peace of mind? “A popular argument against the installation of blue light phones is that no one uses them. That, however, doesn’t align with comments from students and parents, who frequently cite the visibility and presence of […]
Lyon College President W. Joseph King and former university president Brian C. Mitchell have written a practical guide for new and veteran leaders. How to Run a College (2018, Johns Hopkins) examines how colleges operate and how they can build on their fundamental strengths. More importantly, it corrects a number of commonly held misperceptions about […]
Why is digital marketing—so easily measurable—not measured in higher education at the level it is in other industries? I introduced the Higher Ed Digital Marketing Analytics Roadmap (HEDMAR), a year-long research project on digital measurement practices in my March 2017 UB column. This project was set to change the status quo in our industry by […]
College admissions teams now go beyond zip codes and SAT scores to micromatch students who are most likely to apply to, enroll in and succeed at their institutions. In this new era, administrators consider everything from a student's interests and non-school activities to what they like on Facebook and how long they spent on the […]
What are some ways that you’ve seen student services within residence halls grow to meet student needs and expectations? “Letter-centric mailrooms are not prepared to handle the packages and the expectation of doorstep-service associated with e-commerce. Students want low-touch retail, and administrators want to offer streamlined, cost-effective and safe services. “Modern mail processes can automatically […]
In the fall of 2015, Muhlenberg College President John Williams asked if I would teach a copyright law course to interested undergraduate students. While at Harvard Law School, he and his wife Diane had taken an online course titled CopyrightX, the brainchild of Harvard professor Terry Fisher. President Williams was very excited about the course, […]
The majority of college students are not aware of any cybersecurity breaches at their institutions despite most IT departments on campuses reporting such incidents, according to a recent report from CDW-G. A survey of 250 higher ed IT professionals and 300 students reveals that 91 percent of IT professionals who have experienced a cybersecurity breach […]
As people feel increasingly powerless and frustrated, public humiliation is quickly becoming the weapon of choice to speak truth to power. Publicly challenging campus leadership has always been part of the fabric of campus life. But where those incidents were once episodic, they are becoming increasingly frequent. As more leaders in higher education are being […]
