Why are more institutions using chatbots and AI to respond to a variety of support requests? Institutions are utilizing chatbots to respond to support requests due to a number of factors: Budgets and resources are continuing to face constraints for support departments, causing institutions to have to do more with less Support requests continue to […]

Amidst an increasingly challenging higher education landscape, some leading institutions are finding ways not only to survive, but thrive, through strategic innovation and digital transformation. By using technology to improve efficiency, while streamlining processes and consolidating operations, innovative colleges and universities are creating new ways of doing business that reduce costs, while better serving the […]





University Business and Workday partnered to develop and deploy a survey of higher education leaders from campuses around the country in June 2020, asking them how their core operational systems have been able to meet the needs of their institutions during the school closures caused by the COVID-19 pandemic. 410 higher education leaders participated in […]

Drexel University staff reconcile about 400 balance sheet accounts each year, and last year completed 24% more reconciliations after implementing BlackLine. Sponsored content by BlackLine.