James Morton, the board's vice chair and the president and CEO of the YMCA of Greater Boston, encouraged the department to work with community-based youth organizations on the issue.
The success coach approach, which involves guiding and supporting a student from enrollment to graduation, provides personalized attention, at scale, needed to help students complete their educational goals.
"The agency failed to demonstrate that it has competent and knowledgeable individuals," the report read, "qualified by education and experience in their own right and trained by the agency on their responsibilities, as appropriate for their roles, regarding the agency's standards, policies, and procedures."
Those facing mounting debt get a reprieve until September to repay, but will they receive further assistance in the future? The new president had bold ideas in the election run-up.
Looking ahead to 2021-2022 tuition rates, families can expect much of the same as colleges may take a similar approach by freezing tuition or applying only small increases.
Advocates are calling on President-elect Joe Biden to repeal the Muslim travel ban, reinstate DACA and take several other actions to support international students.
