In 2006, Troy University, a four-year public institution in Alabama, was writing thousands of refund checks and financial aid disbursements every semester across multiple campuses in Montgomery, Dothan, Phenix City and online, servicing more than 17,000 students. It was time-consuming, labor-intensive work for Troy staff, and students not only waited in long lines to get […]

When Tyson Cooper began working in student accounts 10 years ago, debt collection on college campuses was viewed as purely business and "a necessary evil," says the director of student financial services at the University of Southern Virginia. Today, with increased attention on student success and the long-term effects of unpaid accounts, institutions need to […]

Barry Mills has been appointed deputy chancellor and chief operating officer of the University of Massachusetts Boston. He will oversee the academic and research programs and campus operations, as well as work with the chancellor on developing long-term strategies. Mills plans to enhance access and opportunity for students in his new role. Previously, while president […]

Leaders at Marlboro College hope to increase enrollment by 50 percent. At a university such as Ohio State, this would mean adding the population of a small city along with rows of new residence halls and high-tech classrooms.