Building on ITSM and ITAM, enterprise service management has assumed a broader and increasingly essential role in education that will last long after the pandemic ends.
Rather than view AI as a threat, higher education can leverage it, freeing up faculty and staff to spend more time having meaningful interactions with students.
Despite a request last August from the chancellor’s office that all 116 California Community Colleges report on enrollment fraud involving fake student bots, nearly 40% of campuses failed to submit any information.
