The need for proctoring derives from the perceived need to prevent "academic dishonesty", aka cheating. The issues with proctoring include 1) the assumption of guilty until proven innocent (all students are potential cheaters), 2) the cost borne by the student directly or indirectly, 3) the Orwellian loss of privacy, and 4) that the vast majority […]

The remodel of a dining hall at The University of North Carolina at Greensboro was going to displace more than 5,000 student mailboxes. While thousands of those mailboxes were used infrequently—having been abandoned in the age of email and social media—they couldn't be discarded entirely because there were still care packages from mom and dad […]

Streamlining the awarding and processing of student loans—Federal Perkins as well as institutional loans—began at the Illinois Institute of Technology with a simple question and a frustrating answer. "It started because I asked, 'What is the process?'" recalls Jackie Anderson, associate director of student accounting. "No one really knew." So Anderson rolled up her sleeves […]

Until the summer of 2013, the primary sources of technology support services at Fairfield University in Connecticut were the reference librarians and circulation staff at the DiMenna-Nyselius Library—not the technology help desk. Questions about software, using campus printers or accessing the university's wireless network were most commonly answered by the library professionals who were within […]