Staffing shortages are reaching crisis levels in financial aid offices, leaving administrators concerned about serving students adequately and remaining in compliance.
Monmouth University simplifies payment and reconciliation processes through partnership with Ellucian and TouchNet. Before 2016, Monmouth University—a private institution in West Long Branch, New Jersey—worked with multiple vendors to manage bill presentation, payment plans, e-commerce, and student refund processes. The result was a time-consuming and disjointed payment system for staff and students alike. Then, the […]
If your institution processes, stores, or transmits card payments anywhere on campus, then you must conform to data security and compliance standards set by the Payment Cards Industry (PCI) Security Standards Council. The council was founded by card brands to work with stakeholders in payment processing to develop and implement security and compliance regulations. Compliance with […]
TouchNet Payment Plans helped Long Island University simplify their tuition payment plans, improve student communications, and keep more students on the path to graduation. Each semester during sign up, Long Island University staff used to physically write down and calculate figures on paper to compile payment plans based on estimates. Many of these plans had […]
To deal with the twin challenges of making more of their academic courses and programs available online and maintaining a high level of service for the students who take them, many colleges and universities have hired outside companies to run the bulk of their online operations. But sometimes the traditional tuition-revenue-share arrangement — an all-encompassing […]
Higher ed must do more to support undergraduates in upward transfer, especially private four-year institutions that are sometimes overlooked by community college students.
