Maintaining customer service and compliance goals often creates conflicts at higher education institutions, because of the resources needed to attain success. While laws, regulations and policies may create unintended barriers to service delivery, compliance requirements cannot be ignored in the face of potential penalties. In this web seminar, originally broadcast on April 2, 2015, the assistant […]
The incoming classes at most schools want ubiquitous technology, and expect it to be available when someone uses their cell phone, tablet, laptop or other device. IT leaders are charged with fulfilling the campus community’s needs and must do so within budgetary constraints, while continuously scanning the technological environment to make certain that advances are […]
In 2015, many college-bound Americans will have some public higher learning or post-secondary education experience at the 1,132 community, technical, municipal, and county colleges across the Nation. In fact, according to the National Student Clearinghouse Research Center, 7.7 million Americans are already enrolled in Community Colleges. By now, everyone has heard about the President's call […]
There was a time when colleges and universities could put their best marketing message out to the masses, and wait for students to respond and express interest. Today, it's about being aggressive without being pushy, being more student-focused without being intrusive, and being more open to digital communication without sacrificing authenticity. It's a fine line […]
Technical education is often touted as solely a means of getting a job. There is no doubt that it’s a key reason students enroll in our programs. And yet if all we do is give our students the tools to secure an entry-level position, then we have failed as educators. We have failed the student […]
At seven stories tall and 247,000 square feet, the Science Education and Research Center at Temple University in Philadelphia is one of the largest buildings devoted exclusively to scientific research in the city’s region. With several high-tech learning spaces, the center promotes innovation while fostering collaboration. Challenge Temple hadn’t built a new science facility in […]
The College of the Desert in Palm Desert is one of the 112 institutions in the community college system of California. With an enrollment of 13,000 students, as many as 20,000 to 30,000 documents are processed annually at the college. “The California community college system came under criticism a few years back for its inadequate […]
Branding may have historically been considered too commercial an endeavor for higher ed, but this mindset has clearly evolved. It’s no longer a question of whether a college should brand itself, but of how it can create an accurate embodiment of its mission and student experience. Branding a university is fundamentally different than branding a […]
The academic landscape is fraught with risk—everything from hazardous chemicals and internal fraud, to flu outbreaks and budget shortfalls. It seems obvious that any college or university would invest effort to identify and rank its current top risks, if just to assign the right level of attention and resources to each. Yet many academic institutions […]
Thirty percent of higher ed students today are the first in their family to attend college, while 24 percent—4.5 million—are both first-generation and low-income. That means a significant portion of students is at risk of dropping out, as National Center for Education Statistics data shows that only 11 percent of low-income, first-generation students graduated within […]
