Staffing shortages are reaching crisis levels in financial aid offices, leaving administrators concerned about serving students adequately and remaining in compliance.
Stranded credits is a hot topic in higher ed because it's an extensive problem for students and institutions—6.6 million students have $15 billion in unpaid balances to colleges and universities. The pandemic has most likely increased these numbers, but solutions to the problem are available. What are Stranded Credits? Stranded credits are course credits a […]
TouchNet Payment Plans helped Long Island University simplify their tuition payment plans, improve student communications, and keep more students on the path to graduation. Each semester during sign up, Long Island University staff used to physically write down and calculate figures on paper to compile payment plans based on estimates. Many of these plans had […]
The growing awareness in higher education of the $6.6 billion in stranded credits has brought to light related issues of enrollment, debt, and administrative processes and policies. The attention highlights a similar situation, what some have called "some college, no degree." While stranded credits describes the situation of students with unpaid balances and transcript holds that have […]
Monmouth University simplifies payment and reconciliation processes through partnership with Ellucian and TouchNet. Before 2016, Monmouth University—a private institution in West Long Branch, New Jersey—worked with multiple vendors to manage bill presentation, payment plans, e-commerce, and student refund processes. The result was a time-consuming and disjointed payment system for staff and students alike. Then, the […]
Higher ed must do more to support undergraduates in upward transfer, especially private four-year institutions that are sometimes overlooked by community college students.
