“We include in our emails a link to a brief video that explains that we are counselors, not collectors, working on behalf of the college the borrower attended, and that we work with borrowers and their loan servicers to resolve their loan payment issues. The video invites the borrower to call us.” —Craig P. Anderson, […]
A recent Boston Globe investigative series sparked national scrutiny of neighborhoods where some of the city’s college students are reportedly living in crowded, unsafe conditions. The allegations spawned a number of reactions from city officials. The Boston City Council began an investigation into Northwestern University’s business relationship with Anwar N. Faisal, an area landlord who […]
Textbook publishing has long been seen as an impenetrable business, with five major players controlling most of the nearly $14 billion industry. But in recent years, the shift to digital and open-access content has led to a proliferation of free and low-cost alternatives. Meanwhile, spiraling costs, massive student debt, changing consumer demands and public as […]
Georgetown University officials had a bit of an epiphany recently about the impact of their noncredit courses. While the offerings had been around since the 1990s, administrators hadn’t realized the big benefits they could bring to the institution. “What started as fairly standard, adult-education, personal-interest type of courses has evolved into a major part of […]
Proposed revisions to the Clery Act aim to give colleges and universities a more clear, centralized set of regulations to prevent and investigate sexual assault on campus. The amendments focus on the Violence Against Women Reauthorization Act, changes that were made to the Clery Act in 2013. The U.S. Department of Education is proposing that […]
Rather than dealing with the intensive labor involved in sending and receiving paper transcripts—and frustration from students and graduates accustomed to automation—most colleges and universities have implemented electronic transcript capabilities. The process allows administrators to capture lots of valuable electronic data, but the majority of schools are not utilizing that information beyond sending or receiving […]
Colleges and universities that have not yet implemented electronic transcripts may be selling their students short. Not only do e-transcripts require less staff time and ensure better results through trackability and online security, but they also can be delivered almost instantly. “A delay of a few days in processing a transcript request may have been […]
Although managing enrollment efforts has never been easy, it was not that long ago when the traditional funnel was somewhat predictable. As an admissions counselor in my early days, I could easily work backward to set goals for my territory, starting with my goal for the number of enrolled students. I then used historical data […]
“Copyright is broken,” said Kevin Smith, scholarly communications officer at Duke University, to open his UBTech featured session on intellectual property. Smith, who is an attorney and a librarian, noted that in recent years technological innovation has put a severe strain on our copyright law, which dates from 1976. The law is supposedly technology-neutral, but […]
Facebook, Twitter, YouTube and Instagram continue to be the most widely used online recruitment mediums for higher ed marketers, who may want to consider delving into other platforms now popular among high school seniors. Nearly four in 10 high school seniors reported using Snapchat, a photo messaging mobile app, but fewer than 3 percent of […]
