Building on ITSM and ITAM, enterprise service management has assumed a broader and increasingly essential role in education that will last long after the pandemic ends.

T. Ramon Stuart, the former provost at Fort Valley State in Georgia, was the first Black person to serve in the position.

With some help, leading organizations say getting students across academic thresholds can be a boon for the economy.

College leaders blame strict requirements initially handed down by the state. “It was like we were on a hunt for a unicorn,” one spokesperson said.