With YouTube, Facebook, Twitter and other social media outlets, virtually nothing escapes the pubic's notice, and judgment. It's one reason higher education is paying much more attention to risk management now than in the past. There are also more risk-generating contingencies, such as mass shootings, and accountability standards, such as for the prevention of sexual […]
It has been said that it takes a village to raise a child. To make a huge change at a university, it takes the entire village, a.k.a. a really good team, to make it happen. Here's our story. Millersville University of Pennsylvania has 7,500 undergraduates, 1,000 graduate students, seven unions representing faculty and staff, and […]
A family's willingness to pay for a college education relies heavily on an institution's ability to articulate return on investment. Discounting tuition through scholarships and other financial aid is the most common approach to increasing a college's perceived value, as these strategies reduce the net cost to the family. Many efforts are being implemented to […]
Loan default rates and an expanding focus on student success have made strong student financial literacy efforts a higher ed norm. But as students and their parents continue to grapple with paying for school, money management lessons from colleges are becoming a family affair. “Encouraging students and their families to communicate about financial responsibilities and […]
Faculty and students at Bridgewater College in Virginia complained increasingly in recent years about the unavailability of textbooks at the campus bookstore. To control inventory, the store stocked only a percentage of materials required if everyone purchased what was expected. Campus business officers also noted a rapid decline in textbook revenue and related commissions, as […]
As the definition of student success continues to expand beyond retention and graduation rates, its physical presence on many campuses is also beginning to sprawl. Student success centers have been emerging for years, and the trend is expected to continue. For each school considering one, decisions involve how to structure and design the space, as […]
It’s an uncomfortable truth for colleges and universities—cheating happens. And by many accounts, it happens a lot. Although cheating isn’t new, technology facilitates it and student culture more readily accepts it. Students may believe outstanding scholastic performance—achieved by whatever means necessary—paves the difficult-to-navigate path to success. Added into this mix is the popularity of online […]
The variety of challenges facing enrollment leaders are well documented: changing demographics, increased competition for students, scarce outcome data— and the list goes on. Resources are also limited, and so it is critically important for enrollment managers to measure the ROI of the initiatives they take and then adjust as necessary. Collaboration within the enrollment […]
Maintaining customer service and compliance goals often creates conflicts at higher education institutions, because of the resources needed to attain success. While laws, regulations and policies may create unintended barriers to service delivery, compliance requirements cannot be ignored in the face of potential penalties. In this web seminar, originally broadcast on April 2, 2015, the assistant […]
Students at Arizona State University today have access to a service-oriented financial assistance website that provides guidance on college planning. It offers cost calculators, links to scholarships and budget planning, and easy access to financial aid office staff. It’s an approach that works—and the result of using analytics to unearth a treasure trove of website […]
