Colleges need to do more than just install and update their chatbots to ensure students receive the right answers as quickly as possible. Chatbots must escalate, contextualize, provide actionable opportunities, launch workflows, offer balanced answers and be comprehensive.

Half of high school class of 2020 graduates says coronavirus altered their higher ed plans, with around 30% now planning to work or put off starting college.

Tallahassee Community College in Florida recently created a campuswide program that connects people in the community who lost their jobs during the pandemic with employment opportunities, workforce development training and other services, including childcare, healthcare, abuse and housing support.