Maintaining customer service and compliance goals often creates conflicts at higher education institutions, because of the resources needed to attain success. While laws, regulations and policies may create unintended barriers to service delivery, compliance requirements cannot be ignored in the face of potential penalties. In this web seminar, originally broadcast on April 2, 2015, the assistant […]
The growing view of higher education as a global commodity has driven many ambitious institutions to deepen their international presence by setting up shop overseas. While still far from common practice, international branch campuses have risen from a worldwide total of 15 in 1995 to 231 in 2015, according to the Cross-Border Education Research Team […]
Students at Arizona State University today have access to a service-oriented financial assistance website that provides guidance on college planning. It offers cost calculators, links to scholarships and budget planning, and easy access to financial aid office staff. It’s an approach that works—and the result of using analytics to unearth a treasure trove of website […]
Though some instructors think flipping the classroom is as simple as students watching lectures online and doing their homework in class, version 2.0 of the practice is evolving to allow faculty to provide more rigorous, in-depth instruction. About half of U.S. higher ed faculty had taught in a flipped environment as of winter 2014, according […]
Snow College’s latest travel policy included new, logical restrictions. For example: Employees would be reimbursed only for for hotel stays on days that matched an event’s agenda, and they could no longer expense a first-class airline seat. The Utah college got lots of comments—about three-quarters of them negative—when the regulations were posted for a 30-day […]
What types of people at your school are not saving for retirement? Young employees? Low-income earners? Maybe single parents with children? Several years ago, Linda Nilsen needed to know. As the executive director of benefits and compensation at Princeton University, she analyzed the non-savers—about half of the school’s 6,000 employees. To her surprise, there were […]
Most institutions think they measure the impact and the performance of social media, but only a few have shown they are ready to invest the necessary time and resources to measure what really matters. How your school defines social media measurement ultimately determines how strategically it uses social media. Many colleges use their social media […]
The U.S. is home to the largest population of international students in the world. This student demographic enriches educational institutions, but also adds increased complexities. Many institutions struggle to provide a payment experience that is familiar to international students while also efficiently managing the reconciliation process associated with these payments. In this web seminar, presenters […]
American colleges and universities are becoming far more internationally focused. The rise in the number of foreign students on U.S. campuses is well-documented, with an 8 percent increase in foreign students seeking education at a U.S. college or university between the 2013-2014 school year alone, according to the Institute for International Education’s Open Doors report. […]
Early-college high schools have inspired a new wave of close collaboration between K12 and higher education as both sides recognize the benefits of better preparing students for the rigors of college life and coursework. High school graduates who’ve taken college courses and experienced campus life—and who may have collected up to two years’ worth of […]
