Imagine being several years into a hardware-based, enterprise Voice over IP phone system installation and still in the first phase of the implementation process. That is exactly the troubling situation the University of Advancing Technology, located in Tempe, Arizona, found itself in spring 2015. “The system was expensive, difficult to configure and had a clunky […]

As faculty members at a small, tuition-driven private college in the northeast, the familiar refrain of contemporary higher education in shambles rings in our heads. How will our college's low-endowment—combined with less than optimal name recognition—reconcile with the declining number of high school graduates in our region? How will the arms race of amenities and […]

BALTIMORE COUNTY, Maryland—As a child, Freeman Hrabowski marched in Martin Luther King's peaceful civil rights protests in Birmingham, Alabama, in the mid-1960s. He wound up in jail for a week. Hundreds of miles away on the edge of the American South, the University of Maryland, Baltimore County opened its doors. It was the only campus […]

It was clear starting in 2013 that an aging, on-premise, analog phone system would not cut it anymore for Campbellsville University in Kentucky. The institution, which sits an hour and a half outside of Louisville and serves over 3,500 students, needed to ensure reliable phone service for all departments across a main campus and three […]