Ian Mortimer was searching for a way to make communication with prospective students at Nazareth College in western New York easier without picking up the phone or sending an email. “One of the problems we were facing was having that one-way connection,” says Mortimer, who is vice president for Enrollment Management at Nazareth. “We wanted […]
Most Institutions of Higher Education (IHE’s) have issued plastic Campus Cards for decades based on a 30-year business model. Perhaps it is time for administrators to review this process in light of current technology and dramatic shifts in generational expectations. Development of a contemporary business model, which may include migration to a “virtual” Campus Card, […]
The "perfect storm" of a weak economy, the expansion of for-profit schools and greater competition for fewer students has forced many colleges to become more strategic about their survival, and to avoid previously unthinkable options, including closing their doors for good. In Consolidating Colleges and Merging Universities (2017, Johns Hopkins University Press), James Martin and […]
“The last thing colleges want to do is put a former student in collections,” says Harrison Wadsworth, executive director of the Coalition of Higher Education Assistance Organizations. But when internal efforts to collect tuition don’t work, it’s important to have somewhere to turn for help. At Texas Tech University, the finance office pursues unpaid balances […]
When Tyson Cooper began working in student accounts 10 years ago, debt collection on college campuses was viewed as purely business and "a necessary evil," says the director of student financial services at the University of Southern Virginia. Today, with increased attention on student success and the long-term effects of unpaid accounts, institutions need to […]
The rancorous 2016 election and this year's transition to a new presidential administration makes one thing clear: We are suffering from a national shortage of empathy. The difficulty we seem to have in taking the perspective of another—and then having a thoughtful and respectful dialogue about conflicting views—is fracturing our democracy in ways that are […]
The Core Campus Project—a mixed-use addition to Clemson University—includes student housing, retail and residential dining, and is also a centralized home for the Calhoun Honors College. It creates a new "main street" for pedestrians at the heart of campus and provides living space for 700 students. CHALLENGE: As enrollment continues to grow—more than 6,400 students […]
There are many ways in which higher education engages in cross-border education. The most common remains study abroad opportunities for students. In the last decade, however, colleges and universities have begun to extend their international presence to include branch campuses to better position students to enter a globally-connected workforce, improve global rankings, tap into alternative […]
Online proctoring has taken off over the last 5 years. What are the main issues it attempts to solve? It’s really three things. First, and foremost, it’s trying to prevent students from cheating during an assessment. Second, it’s about protecting the exam content, so students can’t copy and share exam questions with others. And third, […]
