Driving Campus-Wide Change: How Rutgers University Secured Buy-In and Transformed Travel & Expense Management

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Date & Time: Tuesday, September 23rd at 2 p.m. ET

Managing university travel and expense (T&E) spend has long been a challenge for higher ed leaders, often weighed down by complex processes, inconsistent policies, and limited visibility into true costs. At Rutgers, The State University of New Jersey, the finance team set out to transform this experience by designing a process over an 18-month period that now satisfies university policy and traveler needs.

In this 30-minute UB Ed Talk, leaders from Rutgers will share their journey of moving from a fragmented process to a streamlined, standardized model to simplify T&E management while ensuring compliance and improving the traveler experience.

Key Takeaways

  • Gaining Stakeholder Buy-in: How Rutgers gathered input from all central and campus units to meet university needs in T&E management, including how and when critical constituent groups collaborated
  • Change Management Strategies: What policy updates Rutgers made and how processes changed to create more efficiency and accountability, including pre-trip approvals, per diem updates, and new training implementations
  • Key Partnerships: Hear the lessons that Rutgers learned from partnering with Huron Consulting and SAP Concur in implementing their vision that had been in development for 18 months

Speakers

Anne Gutsick, Associate Director University Travel and Card Programs, Rutgers, The State University of New Jersey

Elizabeth Downs, Director, Huron Consulting

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