Administrators at Alabama’s Bishop State Community College had a goal: Reenroll some of the 800 students who had recently completed some coursework but never finished their degree.
Victoria Perry, a counselor and adviser, was excited by the prospect of reaching students whose education had been disrupted. But she and her colleagues soon realized that without technology to aid them in identifying who those students were and the barriers they faced, the work would have to be done by hand.
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