Using AI to benefit students and staff at the University of Alabama

By: | March 8, 2020

The Student Account Services department at the University of Alabama was inundated with calls and emails from students on a regular basis. There were so many calls that the phone system eventually failed.

The solution? The university deployed a chatbot named BamaBot to handle frequently asked questions, freeing staff to focus on more complex and important work.

Listen to this podcast interview with director of student account services Kristy Pritchett to learn how the new chatbot has already answered thousands of questions and become a trusted source of information on campus.

 

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