Voice of the Online Learner 2021: Amplifying Student Voices in Extraordinary Times

By: | May 4, 2022

Compiled from the insights of hundreds of college students across a broad spectrum of institution sizes and types over the past year, the Student Financial Experience Report 2021 offers important insights into trends that can help administrators take steps to foster student success.

Key findings in the report include:

  • 98 percent of students feel their institution’s use of technology is the same or better than last year
  • 85 percent of students interact with their college or university’s app two to three times per week
  • Device usage of three hours or more increased 20 percent over last year’s survey, with computers leading the category at 82 percent and smartphones second at 70 percent


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