Students, families and alumni say their satisfaction in higher education has risen. However, institutions should prioritize listening and acting on feedback.

Williams College will cut tuition, room and board by 15% for the coming school year in recognition of the "the uncertainty we face in the year ahead."

Web analytics by itself won’t do everything a school might want, says Alan Etkins, a research and analytics associate at consultancy Ruffalo Noel Levitz. “It will give you counts, it may give you hypotheses, but it won’t give you full understanding [of metrics].” He recommends that those serious about web analytics integrate tools to enhance […]