Ellucian names chief customer officer
Ellucian, the leading provider of software and services built to power higher education, today announced the appointment of Chris Collins to the new role of chief customer officer (CCO). With more than 25 years of experience in the technology industry, Collins will be focused on accelerating world-class customer success for institutions across Ellucian’s global portfolio.
“Chris is a transformational leader with expertise in guiding both companies and their customers on the path to SaaS, and we are very happy to welcome him to our executive team,” said Ellucian President and Chief Executive Officer, Laura Ipsen. “As CCO, Chris will drive key initiatives that accelerate customer success across our current portfolio and future innovations, and will serve as a champion and advocate for our customers at every step on their Ellucian journey.”
Most recently Collins served as senior vice president of global services, education and partner management at Medallia, Inc., a customer experience management platform provider. In this role, he led field professional services, education, insights, and partner management teams and was a trusted executive of a late-stage SaaS company who contributed greatly to its vision and growth strategies.
“While modern solutions, features, and functions attract customers, it’s the total experience with a company that leads to long-term customer success, and in education, that can equate to the success of our future workforce,” said Collins. “That success imperative in education is what makes me excited to enhance every step of the Ellucian customer experience, and partner with institutions across the globe to maximize the value of their technology investments.”
Prior to Medallia, Collins served as general manager and senior vice president for professional services and education at CA Technologies – where he established global programs to serve customers in an evolving, high-volume product business, and worked to optimize and accelerate the sales and delivery process. Collins’ experience also includes leadership roles with Mercury Interactive, Gemstar-TV Guide, and Allibra Incorporated.
Inspired by the transformative impact of education, Ellucian develops solutions that power the essential work of colleges and universities. As the world’s leading provider of software and services designed for higher education, Ellucian works with more than 2,500 institutions in 50+ countries—enhancing operations and enriching the experience for nearly 20 million students.
Ellucian provides student information systems (SIS), finance and HR, recruiting, retention, analytics and advancement software solutions. With a full suite of cloud ready solutions, Ellucian provides institutions with the choice and flexibility in how, what and when they deploy solutions in the cloud. Ellucian also supports the higher education community with a range of professional services such as application software implementation, training, education, and management consulting.
Ellucian brings power, passion, and performance to bear for higher education, and its ability to better our world. Visit Ellucian at www.ellucian.com.