IT and AV
6 chatbot functions that can maximize student experiences
Colleges need to do more than just install and update their chatbots to ensure students receive the right answers as quickly as possible. Chatbots must escalate, contextualize, provide actionable opportunities, launch workflows, offer balanced answers and be comprehensive.
4 ways for leveraging tech to improve higher ed operations
Higher ed institutions can use the tech at their disposal to find better ways to perform key administrative functions, strengthen student self-service capabilities and simplify communications, making it possible to be innovative anywhere, says UB guest columnist Nick Schiavi.
Updated: 134 free higher ed resources during coronavirus pandemic
As more colleges and universities continue to be affected by the coronavirus (COVID-19) global pandemic, higher education solution providers have stepped up by rolling out free resources, services and teaching materials. Updated on June 26.