6 chatbot functions that can maximize student experiences
Colleges need to do more than just install and update their chatbots to ensure students receive the right answers as quickly as possible. Chatbots must escalate, contextualize, provide actionable opportunities, launch workflows, offer balanced answers and be comprehensive.
4 ways for leveraging tech to improve higher ed operations
Higher ed institutions can use the tech at their disposal to find better ways to perform key administrative functions, strengthen student self-service capabilities and simplify communications, making it possible to be innovative anywhere, says UB guest columnist Nick Schiavi.
Why more U.S. students are planning to obtain their degrees in Europe
The number of U.S. students who want to obtain European degrees spiked at the onset of the pandemic and continues to climb. Meanwhile, families who originally showed interest in their children attending European universities prior to COVID-19 have yet to change their minds.