6 chatbot functions that can maximize student experiences
Colleges need to do more than just install and update their chatbots to ensure students receive the right answers as quickly as possible. Chatbots must escalate, contextualize, provide actionable opportunities, launch workflows, offer balanced answers and be comprehensive.
Leveraging analytics to boost enrollment
Connect data with decision-making to compete and thrive—or paltry prospects and eroding enrollments will continue, says UB guest columnist and UB Tech featured speaker Jason Simon. Simon, who is associate vice president for Data, Analytics, and Institutional Research at the University of North Texas, provides strategies for getting started.