A commitment to reaching out and meaningfully connecting with its students has prompted Chicago-based DePaul University to implement a customer relationship management (CRM) tool traditionally used by businesses to generate more customers.
THERE IS A NEW "SIN" INDUSTRY on college campuses. It’s not beer, fast food, or tobacco. It’s water! Universities around the nation have begun to deny students the option of drinking bottled water, removing it from vending machines and campus stores.
IN THE MEDIA, FINANCIAL aid coverage tends to focus on topics such as the tensions between funding merit scholarships versus need-based grants, the growth in student and parent borrowing, and the need to increase funding for Federal Pell Grants. Federal or state work-study programs get little focus.
What’s hot for today’s engineering students? What’s really hot is the emerging field of assistive technologies. Combining professional career fields like robotics, electrical and mechanical engineering, computer science, and occupational health, a new breed of polytechnic programs are serving up state-of-the-art, adaptive technology courses for civically engaged engineering students who want to make the world a better place for the disabled.
DEPENDING ON WHOM YOU TALK TO—AND that person may well have an agenda—the current trend in help desk service is outsourcing. However, some schools are finding that a focus on customer service skills and on using technology to improve self-service options carries the day.