Refund Management

It's not easy winning over a skeptic

Pennsylvania College of Technology finds a partner whose refund management system exceeds anything it could build itself
 

Pennsylvania College of Technology has always used in-house programmers to develop its administrative and enrollment programs with great success. At one time the college was even considering designing its own electronic refund system.

One card yields many benefits at Sam Houston State

University makes life easier for students with Higher One Bearkat OneCard
 

For students at Sam Houston State University, a slim wallet-size card is the key to getting financial aid refunds, a paycheck from a campus job, access to the dorm, a good book , a good meal and more.

Higher One gives Webster University the benefits of electronic refunds without the worries of storing banking data

Vickie Fredrick is associate vice president for finance at Webster University in St. Louis. The university was looking to distribute refunds electronically but did not want to obtain and store student banking information itself, so it turned to Higher One. Ms. Frederick and her colleagues, Norm Senaldi and Mary Petersen, spoke about their experience..
 

Student refunds are a major process here. We have campuses all over the United States, and we were issuing all paper checks. It involved a lot of staff time, print costs, postage costs.

Use of electronic payments is growing quickly at Heartland Community College

Sue Gilpin is the Controller at Heartland Community College in Normal, Ill. The college has been using Higher One's OneDisburse refund management system for over a year and will soon expand its use because of the implementation of a new student loan program. Ms. Gilpin recently spoke with Streamlined about Heartland's experience with Higher One.
 

We have about 5,000 credit students who are here for their Associates Degree or taking vocational classes. We also have about 5,000 community education students who are just taking classes for enjoyment or personal enrichment.

Communication with many campuses is key to success

Higher One's electronic refund program adds convenience for Troy University's diverse student body, and improves employee morale
 

The decision-makers at Troy University knew that issuing refunds electronically would make the process more efficient, especially for a university with 35,000 students studying at more than 60 campuses. But it also had an unexpected benefit.

Putting refunds into student hands quickly and safely

With Higher One, State College of Florida, Manatee-Sarasota streamlined student refunds and ended problems with lost checks.
 

Issuing refunds from financial aid and tuition overpayments to students used to be a time-consuming and labor-intensive affair at State College of Florida, Manatee-Sarasota (SCF), just as it is at many colleges and universities. Inefficiency was only part of the problem.

Florida's Flagler College is leading the way to a cashless future

Richard Jacobs is director of student accounts at Flagler College in St. Augustine, Fla., which uses several of Higher One's payment management solutions. As a member of the Higher One Product Steering Committee, Mr. Jacobs has been influential in guiding the development of several of the company's products.
 

I want to move as far as possible into this world because it is what students are used to. They know technology. They do not want to go to offices to fill out paper forms.

Welcome to STREAMLINED

Greetings,
 

Welcome to the inaugural edition of Streamlined. My colleagues and I are proud to present this series of publications to inform college and university administrators about new and innovative methods of streamlining business office operations.

New federal rules encourage adoption of electronic student refund systems

The U.S. Department of Education recently issued rules designed to encourage colleges and universities to disburse student refunds electronically. Higher One?s Casey M. McGuane, senior vice president for client operations, provides answers to frequently asked questions about those new regulations.
 

Electronic payments are certainly not new. In fact, colleges and universities have been using electronic systems for payroll and vendor payments and other purposes for years. But one area that has lagged behind is student refunds.

New Education Department regulations at a glance

 

If you are considering streamlining refund delivery, enhancing student services and reducing expenses, now is the time to act because the U.S. Department of Education has validated and encouraged the use of bank debit cards for refund delivery.

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