The look of instructional technology is changing rapidly, as are the roles and strategies of the IT professional. Higher education technology’s legacy was characterized by six key areas: a strong sense of faculty ownership; hidden costs of free systems and networks; content and delivery mechanisms that were not well-differentiated; unstructured innovation; systems that would neither scale nor integrate; and service levels that were little more than “We’ll give it our best”--all with security being a mere afterthought.


