Every American can recall where they were on September 11, 2001 when hijacked airplanes crashed into the World Trade Center in New York, the Pentagon in D.C., and a field in rural Pennsylvania. The day brought families, communities, and the nation together in mourning for, and later remembrance of, those who lost their lives in the terrorist attacks. For administrators at New York City higher ed institutions, Sept. 11 brought the monumental task of organizing memorial services, setting up aid for the university and community population, and implementing emergency policy changes.


