Cox Business Launches Cloud Based Voice System, VoiceManager IP Centrex

Friday, May 3, 2013

Cox Business today announced VoiceManager IP Centrex, a cloud-based, business-class phone system designed to fuel productivity and maintain financial controls in one reliable communications platform for small businesses.  Ideal for organizations looking for a sophisticated but easy-to-use phone system, IP Centrex is fully managed by Cox Business, enabling business owners to focus on what's most critical - their business.  

With no upfront equipment investment and one monthly fee, IP Centrex provides an affordable, predictable voice solution to businesses, making forecasting and expense management simple.   The managed solution helps businesses optimize staff productivity for core operations and helps ensure calls are never missed, even if disaster strikes.  IP Centrex is hosted in the cloud over Cox Business' private network, providing built-in business continuity to minimize the impact of natural disasters or malicious network attacks.  

"IP Centrex is ideal for growing organizations that don't have the time to manage their phone system, but need secure, business-class capabilities," said Jeff Adelmann , vice president of product development and management of Cox Business.  "The cloud-based solution delivers the complexity of traditional PBX or key systems in a reliable, affordable voice system that can be managed remotely.  We're delivering technology our customers need to grow, and that's our priority at Cox Business."    

By letting Cox Business manage the telephone system, businesses can focus on their business.  If there's an issue, customers never have to worry about finger pointing between service provider, vendor and IT department – Cox Business will not only manage it, but deliver world-class customer service every step of the way.  

"We've cut our communications costs in half and increased productivity by working with Cox Business for our voice and data needs," said Steve Graceffa , founder and president of Exnihilo, a Rhode Island based professional services firm delivering e-business strategies and custom online solutions for clients. "IP Centrex is the most cutting edge voice system we've used and it's easy to manage because Cox Business takes care of everything."

All VoiceManager IP Centrex customers receive Cisco® SPA phones with HD Voice for excellent voice clarity and enhanced speaker quality.  The Cisco SPA Series is a portfolio of reliable, stylish, easy-to-use IP phones made specifically for business operations.

"There's a significant need for managed services among small businesses because owners and IT managers are realizing the benefits of having technology managed securely offsite," said program director and industry analyst Matt Davis of IDC.  "As a facilities-based voice and data provider to the small business community for many years, Cox Business' hosted IP Centrex solution is a great fit for small businesses looking for a communications service that can grow with their business while requiring a minimal upfront investment."  

"We've been extremely pleased with the quality of IP Centrex.  We simply can't afford to be out of service," added Graceffa.  "Cox's commitment to customer service is clear in every interaction I have with the company." 

For more information about VoiceManager IP Centrex, click here.

To view a multi-media version of this press release, click http://pitch.pe/11VNvJu

Cox Business provides voice, data and video services for more than 300,000 small and regional businesses, including healthcare providers, K-12 and higher education, financial institutions and federal, state and local government organizations. The organization also serves most of the top tier wireless and wireline telecommunications carriers in the U.S. through its wholesale division. According to Vertical Systems Group, Cox Business is one of the largest providers of business Ethernet services in the U.S. based on customer ports and has been consistently recognized for its leadership among small/midsize business data service providers. Cox is currently the seventh largest voice service provider in the U.S. and supports one million phone lines. For more information about Cox Business, Click Here or call 1-800-396-1609.

About Cox Communications:
Cox Communications is a broadband communications and entertainment company, providing advanced digital video, Internet and telephone services over its own nationwide IP network. The third-largest U.S. cable TV company, Cox serves approximately 6 million residences and businesses. Cox Business is a facilities-based provider of voice, video and data solutions for commercial customers, and Cox Media is a full-service provider of national and local cable spot and new media advertising.

Cox is known for its pioneering efforts in cable telephone and commercial services, industry-leading customer care and its outstanding workplaces. For seven years, Cox has been recognized as the top operator for women by Women in Cable Telecommunications; Cox has ranked among DiversityInc's Top 50 Companies for Diversity eight times, including the last seven years. More information about Cox Communications, a wholly owned subsidiary of Cox Enterprises, is available atwww.cox.com and www.coxmedia.com.