The Texas A&M University System, one of the largest systems of higher education in the United States, is comprised of 11 universities, seven state agencies and a comprehensive health science center. All work together to provide educational programs, outreach, and community enhancement services, as well as research to improve the lives of people in Texas and beyond. Texas A&M System members educate more than 120,000 students each year.
To reduce costs across the board, Texas A&M System’s procurement office advocates the use of shared services. In 2009, the university system assigned a Preferred Vendor Selection Subcommittee to identify a preferred vendor for all new enterprise content management (ECM) implementations.
In 2010, Laserfiche was selected by the Preferred Vendor Selection Subcommittee and approved by President R. Bowen Loftin. University system members that opt to use the shared service help the university system as a whole reduce costs by consolidating IT functions from multiple system members to one location.
Today, 3,600 employees across the Texas A&M System benefit from Laserfiche.
Offering Laserfiche as a centrally supported, enterprise-level document management system allows the Texas A&M System to:
According to Judith Lewis, senior IT manager of the IT Solutions and Support group at Texas A&M University, “By providing this feature-rich Laserfiche implementation at an affordable price point, Texas A&M is able to make available economies of scale and document sharing that individual departments could not approach by themselves. This is value delivery at its best.”
In addition to Lewis’ team, there are two campuswide communities that are intimately involved with the Laserfiche shared service offering:
The university has built a website specifically devoted to the Laserfiche shared service offering: Laserfiche.TAMU.edu, which provides public pages that outline the benefits of using Laserfiche as a shared service, FAQs, and system governance. The website also contains protected pages that provide online training videos. The website is intended to be the central go-to-place for information about the Laserfiche shared service offering.
Lewis explained that her department works hard to build on previous successes, include new departments, and incrementally and continuously review its processes. “We are dedicated to incorporating best practices, lessons learned, and training resources from many sources to provide the best support for our customers.”