Admissions and Enrollment

Phoenix Campus Admissions Office at Wayland Baptist University

Counseling on Call

Most college students have a need for academic or financial aid counseling at some point during their college career, whether to get help with course selection or to sort through GI Bill paperwork. Any of the 600 students at Wayland Baptist University’s Phoenix campus in need of this help used to have to spend a fair amount of time just setting up such a meeting.

Communications/Enrollment/Marketing at Ivy Tech Community College

Keeping the Core

Ivy Tech Community College (Ind.) had a classic good news-bad news problem. The good news was that interest in the 31-campus, statewide institution was burgeoning. The bad news was that budget belt-tightening was limiting the ability of staff to tend to the growing attention needed by prospective students while also responding to the needs of current students.

Admissions and Enrollment Services Department at Royal Roads University

Automating Admissions

For over a decade, potential Royal Roads University (British Columbia) students have been able to submit their applications for admission online. But Royal Roads’ response to applicants had remained paper-based until recently.

Admissions Department & Administrative Computer Services at Johnson County Community College

Coordinated Communications

Historically, all 26,000 annual applicants to Johnson County Community College (Kan.) received up to three printed communiqués regarding their admissions status. While more information is usually better, the problem with JCCC’s process was that pieces of communication were not sent in chronological order. This created confusion for students.

Admission at Pepperdine University's Graziadio School of Business and Management

Single File

At first glance, the issue faced by Graziadio School of Business and Management at Pepperdine University (Calif.) may not seem too daunting: a few thousand applications a year and 1,600 students enrolled in 16 programs at five campuses. What’s so tough about that?

Engineering-Liberal Arts and Sciences Online Learning at Iowa State University

Closing the Distance

There doesn’t seem to be anything higher education can’t break apart and dump into silos. Even technology, which was supposed to help integrate things and eliminate duplicate, wasteful efforts we all loathe, isn’t immune to the practice.

At Iowa State University, the two major providers of online coursework—the College of Engineering and the College of Liberal Arts and Sciences (LAS)—were engaged in virtually identical technological activities. When rising enrollment numbers clogged registration for on-campus classes, the opportunity to combine services was realized.

Office of Graduate Admissions at Wayne State University

Steel Away

Five years of falling application numbers is hard to swallow in good times, but when the economy turns sour, as in recent years, the situation goes from disappointment to outright concern.

Such was the case at Wayne State University, in Detroit. The late-2000’s recession struck Michigan especially hard, and with the state unable to maintain prior funding levels, the university’s graduate admissions woes came into even sharper relief.

Admissions Office at University of North Carolina, Wilmington

Put on a Happy Face

Laden with application forms, transcripts, financial aid documents, and more, the admissions function is awash in paperwork. As frustrating as it may be for prospective students who have to compile and send such documentation, imagine being on the receiving end.

Credit Where It's Due

Office of Continuing Education at Fresno Pacific University

Officials at Fresno Pacific University (Calif.) had quite a few reasons to take the institution’s online distance-learning registration system from an external vendor and bring it in-house: Poor customer service and high costs. Insecure and time-consuming methods of communicating with both students and instructors. Duplicate inputting of information. Manual processing of credit card transactions.

Most pressing, though, was a troublesome security breach in 2006 that involved the compromising of a group of credit card numbers.

The Next Best Thing to Cloning

Admissions Office, LIM College

Faced with a rising applicant population and the desire to continue to provide one-on-one attention to strong student candidates, officials at LIM College in New York City feared declining enrollment if they could not find a way to clone their four admissions counselors or completely revamp the counselors’ role. With the help of consultants from GDA Integrated Services, LIM (formerly known as the Laboratory Institute of Merchandising) managed to do both, in a manner of speaking.

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