Academic Affairs/Student Retention

Student Support Services at LDS Business College

Early Intervention

Not so long ago, students at LDS Business College in Salt Lake City whose semester grade-point averages fell below a certain level were placed on academic probation. But it did very little to get them the help they needed.

College of Arts & Sciences Hobson Academic Services Center at The University of Oklahoma

Flood to Flow

Central Oklahoma sits snugly in Tornado Alley, but it was a flood, not a twister, that shocked officials at The University of Oklahoma into the realization that student advising records were one natural disaster away from disappearing forever.

Data Warehouse & Enrollment Management at Valdosta State University

Capture the Flag

It costs much more to recruit new students than to keep the ones you have, which is why retention is so important to colleges and universities.

With a 67 percent one-year retention rate costing $6.5 million in lost revenue annually, Valdosta State University (Ga.) officials knew they had to act. The problem was data that could have helped identify remedies were sorely lacking, and what little information the institution possessed was difficult to access and analyze.

College Television at Miami Dade College

Online Marketing Alternative

Miami Dade College is the largest and most diverse higher ed institution in the U.S., serving a community as large as the state of Rhode Island. It has 175,000 students and offers more than 300 academic degree programs. Despite its large student body, MDC could serve even more students, so it spends thousands of dollars each year on marketing via the web, radio, and newspaper to attract new applicants.

Industry Standard

Student Success Center, Montgomery County Community College

In these days of instantaneous communication, having to wait for an answer feels anachronistic. If our e-mail isn’t returned within five minutes, we call our colleague to make sure she got it. Technology, it seems, has sped communication as well as slowed it down, as multiple means of messaging?telephones, online channels, face-to-face conversation?crowd one another for attention.

Hands Off

Academic Affairs, Jamestown Community College

Higher education has its own special kind of bureaucracy, but even by those standards, the convoluted process by which Jamestown Community College (N.Y.) contracted with faculty members to teach extra courses stood out. From creation to submission with payroll, the documents touched more than half a dozen pairs of hands, sometimes delaying payment and increasing the likelihood of misplacement. They were created anew each semester with information from a database that wasn’t always updated, resulting in data entry errors.

Following Freshmen

Office of Student Success and Retention, Utah Valley University

The Retention Mentors team, based at various locations across campus, have contact - but not overcontact - with at-risk students to help provide assistance as needed and keep them in school.

Portal Authority

Division of Academic and Information Support Services, University of St. Francis (Ill.)

Admissions administrators can view reports of applications that have come in.

Blackboard Certified

Department of Enrollment Management & Student Affairs, Wentworth Institute of Technology (Mass.)

In-person student leader training is quicker and less costly because of the initial online training.

No Paper Cuts

Enrollment Management, University of the Arts (Pa.)

The whole Document Imaging Taskforce can gather in the space of the Enrollment Management office that was reclaimed from file storage.