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Home » Thomas W. Durso

Thomas W. Durso

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Articles by Thomas W. Durso

University Business, April 2012

Avoiding third-party software to make the ERP system work for departments such as athletics saves a bundle and makes for a better, more seamless solution. Score!
Information Technology Department, Salisbury University
DIY Data
Thanks to an external call center, internal wait times dropped from more than an hour to less than 15 minutes.
Financial Aid Office, Lakeland Community College
Aiding Financial Aid
Permanent password:  Immediate access to a password that’ll stay with students has resulted in a better new student experience.
Division of Information Technology Services, NorthWest Arkansas Community College
For Keeps

University Business, Feb 2012

Cushioning the Blow
How college officials have communicated the need for tuition increases

University Business, Nov 2011

Office of Administrative Services at Purdue University Calumet
Up in the Air
Customer Solutions Center at Pueblo Community College
Service Time
Office of Graduate Admissions at Wayne State University
Steel Away
Office of the Registrar at University of Oregon
Advanced Technology
Admissions Office at University of North Carolina, Wilmington
Put on a Happy Face
Office of Information Systems at Murray State University
Recovery Operation

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