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Risk management personnel at institutions don't think twice about insuring school buildings and inventory like computers. Catastrophic events like Hurricane Katrina make an even bigger case for insurance policies that can replace these assets, despite the costs involved.

University Business surveyed 160 chief information officers and IT directors from colleges and universities nationwide to find out how and where their IT dollars were being spent. (For UB's companion feature story see "Smart IT Spending Strategies," December 2005.)

Already popular with websites looking to offer visitors the ultimate browsing experience, live chat support has gotten a major makeover of late, offering universities a number of new sophisticated online tools to interact online more effectively.

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